Overview
This policy covers refunds for Pro subscriptions on Port My Code, billed monthly or annually through Polar, our payment processor.
14-day window
If Pro isn't working out for you, reach out within 14 days of your first payment and we'll refund it, no detailed explanation required. This applies to your initial payment when you subscribe.
How to request a refund
Email [email protected] from the address on your account, with your request. We aim to process refunds within a few business days of approval.
Renewals and cancellations
Subscriptions renew automatically at the end of each billing period unless cancelled. You can cancel anytime from your account to stop future renewals, cancelling doesn't refund the current billing period automatically, but you're welcome to contact us if a renewal charge was unexpected.
Exceptions
We may decline a refund if it's requested well outside the 14-day window, or if the account shows signs of abuse, such as excessive use immediately before requesting a refund.
Processing time
Approved refunds are issued back through Polar to your original payment method. Depending on your bank or card issuer, it can take a few extra business days to appear on your statement after we process it.
Contact
Questions about a charge or a refund? Email [email protected] and we'll sort it out.